Terms of Service
Last updated: November 20, 2025
1. Acceptance of Terms
By accessing and using Palletizer.app ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
2. Description of Service
Palletizer.app provides AI-powered 3D pallet packing optimization services through our web application and API. The Service includes:
- Pallet packing optimization algorithms
- 3D visualization of packing solutions
- API access for integration
- Web-based user interface
- Documentation and support resources
3. User Accounts
To access certain features of the Service, you may be required to create an account. You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Providing accurate and complete information
- Notifying us immediately of any unauthorized use
4. Usage Limits and Restrictions
Free Tier Limits:
- Maximum 100 cartons per packing optimization
- Basic 3D visualization features
- Community support only
Premium Tier Features:
- Up to 5,000 cartons per optimization
- Advanced algorithms and features
- Priority support
- API access with higher rate limits
5. Acceptable Use
You agree not to use the Service to:
- Violate any applicable laws or regulations
- Infringe on intellectual property rights
- Transmit harmful or malicious content
- Attempt to gain unauthorized access to our systems
- Use the Service for competitive analysis or reverse engineering
- Exceed rate limits or abuse the API
6. Intellectual Property
The Service and its original content, features, and functionality are and will remain the exclusive property of Palletizer and its licensors. The Service is protected by copyright, trademark, and other laws.
7. Data and Privacy
Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Service, to understand our practices regarding your personal data.
8. Service Availability
We strive to maintain high service availability but cannot guarantee uninterrupted access. We may modify, suspend, or discontinue the Service at any time with reasonable notice.
9. Limitation of Liability
To the fullest extent permitted by law, Palletizer shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, or other intangible losses.
10. Termination
We may terminate or suspend your account and access to the Service immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.
11. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify users of any material changes via email or through the Service. Continued use after changes constitutes acceptance of the new Terms.
12. Contact Information
If you have any questions about these Terms, please contact us at:
Email: legal@palletizer.app
Address: Palletizer Legal Department